Chapter 11

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    Chapter 11 Behavioral Emergencies —  Crisis Intervention    Behavioral Emergencies ã Situations in which a person exhibits abnormalbehavior  ã Factors that may cause behavioral changes:  – Medical conditions  – Physical trauma  – Psychiatric illnesses  – Mind-altering substances  – Situational stresses    Situational Crisis ã  A state of emotional upset or turmoil ã Phases of a situational crisis:  – High anxiety or emotional shock  – Denial  –  Anger   – Remorse or grief     Crisis Management ã Role of the first responder:  – Perform scene size-up.  – Perform initial patient assessment.  – Perform physical exam.  – Obtain SAMPLE history.  – Perform on-going assessment.
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